The essential terms and conditions for using AMIN Transport services.
LOGISTICS COMPANY POLICY
GENERAL POLICY
1.1. This policy outlines the principles and standards governing the logistics services provided by AMIN TRANSPORT.
1.2. The company is committed to ensuring the safest, most efficient, and most reliable transportation of goods both domestically and internationally.
1.3. We prioritize compliance with all legal and regulatory requirements while maintaining customer satisfaction at the highest level.
1.4. Our company guarantees a seamless logistics experience with real-time tracking, 24/7 customer support, and highly competitive pricing.
SERVICE STANDARDS
2.1. The company ensures the on-time delivery of goods based on carefully structured schedules.
2.2. Proper handling and storage of cargo are maintained using state-of-the-art logistics infrastructure to prevent damage.
2.3. Customers are provided with a digital platform to track their shipments and manage documentation easily.
2.4. Our team consists of highly trained logistics professionals who ensure every shipment meets the highest safety and efficiency standards.
LIABILITY & INSURANCE
3.1. The company is not liable for delays caused by unforeseen circumstances, including force majeure events, but will always provide alternative solutions.
3.2. Customers are encouraged to opt for comprehensive insurance packages provided by our trusted partners to ensure full coverage against loss or damage.
3.3. Any claims for damage or loss must be reported within 5 (five) work days of delivery, and our claims department will handle all cases with priority.
PAYMENT TERMS
4.1. All invoices must be settled within 10 (ten) work days from the date of issuance.
4.2. Late payments may incur penalties as specified in the contract; however, flexible payment plans are available for loyal clients.
4.3. The company reserves the right to suspend services in case of non-payment while offering personalized solutions to maintain long-term partnerships.
SECURITY & COMPLIANCE
5.1. The company adheres to the strictest customs, transportation, and safety regulations to ensure secure and legal shipments.
5.2. Customers are responsible for ensuring their cargo complies with local and international laws, but our expert compliance team is always available to assist.
5.3. Prohibited or restricted goods will not be transported unless prior approval is obtained, and special permits are secured through our dedicated legal department.
DISPUTE RESOLUTION
6.1. Any disputes arising from logistics services shall first be attempted to be resolved amicably through our dedicated client relations team.
6.2. If no resolution is reached, disputes shall be referred to the relevant courts of Azerbaijan for fair and efficient legal proceedings.
